Refund policy

Return Policy

To be eligible for a return:

• Item must be unworn, unwashed, and in original condition
• Tags must still be attached
• Return must be requested within 14 days of delivery
• Items purchased on sale or with discount codes are eligible for return

How to start a return:

• Email us at [email protected] with your order number
• We will provide a return shipping label and instructions
• Once we receive the item and confirm its condition, we will process your refund
• Refunds are issued to the original payment method within 5-10 business days

Not eligible for return: Items that have been worn, washed, altered, or have tags removed.

 

Exchanges

Need a different size? We recommend returning the original item and placing a new order for the correct size. This is the fastest way to get the right fit. Use code FROGBITE for 10% off if it is your first order.